MoliEye User Service Agreement
Updated: August 18, 2026 Effective: August 18, 2026
I. Parties and Scope
1.1 This Agreement is entered into between you and Shanghai MoliEye Technology Co., Ltd. ("we", "us", or "MoliEye") regarding your use of products and/or services offered through the MoliEye website (www.molieye.com), mobile applications, and any new forms that may emerge with technological development (collectively, the "Product"). The Service is currently provided only to users within the mainland of the People's Republic of China (for the purposes of this Agreement, excluding Hong Kong SAR, Macao SAR, and Taiwan). If you are located outside mainland China or are a foreign entity, you confirm that your access to and use of the Product is initiated by you personally; you must comply with applicable laws of your jurisdiction and independently bear all related legal consequences.
1.2 If specific products or services provided by us or our affiliates contain separate user agreements or similar legal documents, those documents prevail for such products or services.
1.3 Please carefully read and fully understand this Agreement before using the Product, especially clauses on limitation or exclusion of liability, intellectual property, governing law, and dispute resolution. Important limitation or exclusion clauses are highlighted in bold; please pay special attention.
1.4 When registering an account, you must read and check the box to agree to this Agreement and the Privacy Policy to complete registration. Checking the box means you have fully read and understood this Agreement and the Privacy Policy and agree to be bound by them. If you disagree, you will be unable to complete registration or use all features of the Product.
II. Account Registration and Management
2.1 Eligibility
2.1.1 When completing registration or otherwise using the Product, you must be a natural person aged 18 or above with full civil capacity, or a legal person or other organization. The Product does not allow any minor under 18 years of age to register for or use it. If you are a legal person or other organization, you warrant that you are duly authorized to agree to this Agreement on its behalf.
2.1.2 You must also ensure that you are not subject to trade restrictions, sanctions, or other legal restrictions imposed by any country, international organization, or region; otherwise you may be unable to register for or use our services normally.
2.1.3 You must truthfully declare your age when registering and using the Product. If you misrepresent your age and conceal the fact that you are under 18 in order to register for or use the Product, this constitutes a breach of this Agreement. We may immediately terminate services, cancel the account, and handle data under the account in accordance with applicable laws, without liability to you.
2.2 Registration and Login
2.2.1 You may register via mobile number, email, or supported third-party accounts (e.g., WeChat) to obtain an account. The account is your unique identity for all activities within the Product.
2.2.2 Your account name must not violate laws, public order, social morals, or our rules, and must not easily cause confusion with our identity; otherwise registration may fail or we may cancel the account after notice.
2.2.3 You shall provide and promptly update account information to keep it true, timely, complete, and accurate. You bear consequences arising from false, untimely, incomplete, or inaccurate information.
2.2.4 We may require further identity information for certain features (e.g., paid services, voiceprint recognition). Related features are available only after such verification.
2.3 Account Use and Security
2.3.1 One account corresponds to only one legal subject. Except as required by law, judicial ruling, or our written consent, you may not transfer, lend, rent, sell, gift, or allow inheritance of your account.
2.3.2 You must keep your account, password, verification codes, and related information confidential. If you discover unauthorized use, notify us immediately; we are not liable for consequences that arose before we take action or that were caused by you.
2.3.3 We may treat multiple accounts of the same or related legal subjects uniformly when association information indicates they belong to the same user.
III. Account Freeze, Cancellation, and Appeals
3.1 Freeze
Your account may be frozen (with all or some permissions restricted) if:
3.1.1 you violate this Agreement, compliance notices, or stated product requirements;
3.1.2 you violate laws, regulations, policies, or legal instruments;
3.1.3 a complaint is filed with evidence and you fail to provide contrary evidence as requested;
3.1.4 we reasonably determine abnormal account operations;
3.1.5 a regulator explicitly requires a freeze;
3.1.6 other circumstances of similar nature or risk arise based on reasonable judgment.
We will notify you by email, in-app message, SMS, or other appropriate means.
3.2 Cancellation
3.2.1 After login, you may request cancellation via Settings – Account Management. Once cancelled:
- you cannot log in again;
- personal information, transaction records, business data, and history under the account will be deleted and cannot be recovered;
- you cannot perform operations that depend on account permissions.
3.2.2 After cancellation, subject to law, data under the account will not be searchable or accessible in our systems, except where law requires retention (e.g., transaction records for a statutory period).
3.2.3 Cancellation does not waive or reduce liabilities arising from pre-cancellation account conduct.
3.2.4 If you have not logged in for 12 consecutive months (including freeze periods), we may cancel your account after 30 days' prior notice via your reserved contact methods, except where:
- (a) the account still has a valid paid subscription or paid entitlement; or
- (b) the account still has unused top-up balance paid for with real currency.
For clarity, trial credits, gift coins, free points, and similar items granted via promotions or free grants are not "paid entitlements" or "top-up balance" under this clause.
3.2.5 If you have multiple accounts and one or more are frozen or cancelled due to your illegal or breachful conduct, we may freeze or cancel your other accounts based on the circumstances and risk.
3.3 Appeals
3.3.1 You may appeal a freeze or cancellation by providing identity proof and other materials as required for verification.
3.3.2 If you refuse to provide materials or fail verification, we may maintain the freeze or cancellation.
3.3.3 Appeals are not guaranteed to succeed; we decide based on the facts.
IV. Service Rules
4.1 Service Content
The Product provides AI recording transcription and summaries, simultaneous interpretation, PPT/PDF speech generation, AI Q&A, inspiration capture, contact management, and related features (the "Service"), as shown in the product UI. We may adjust, change, suspend, or discontinue features for business or technical reasons and will notify you via announcements or in-app messages. If you disagree, please stop using the relevant features.
4.2 User Conduct
When using the Service, you must not create, upload, publish, disseminate, or induce generation of content that:
4.2.1 violates laws or policies, including but not limited to content that opposes constitutional principles; endangers national security; damages national honor or interests; incites ethnic hatred; promotes cults or superstition; spreads rumors that disrupt social order; spreads obscenity, violence, or crime-inducing content; insults or defames others; or promotes discrimination or hatred that may harm vulnerable groups;
4.2.2 infringes intellectual property, trade secrets, privacy, reputation, portrait rights, or other rights, or involves others' personal information without lawful authorization;
4.2.3 fabricates or spreads false information; when generating non-authentic information, you must label it conspicuously as required by law;
4.2.4 engages in fraud or deception, including impersonation or presenting AI-generated content as human-created;
4.2.5 attacks the Product, or modifies, adapts, translates, reverse-engineers, decompiles, or disassembles software or materials to obtain source code;
4.2.6 provides further commercial services based on the Product without our written consent;
4.2.7 uses smart glasses or similar wearables for covert recording without prior clear consent of recorded persons, or records in places where recording is prohibited by law (e.g., courts, confidential facilities, medical consultation rooms).
4.3 Content Moderation
4.3.1 We may review inputs and AI outputs by technical or human means and may warn, restrict features, delete content, suspend use, or ban accounts. Such review does not create additional liability for us; you remain responsible for all conduct under your account.
4.3.2 You bear full responsibility for third-party claims arising from illegal content you upload or disseminate.
4.4 Recording and Voiceprint Special Rules
4.4.1 When using recording features, you must obtain lawful authorization or consent from all recorded persons and independently bear legality of the recording.
4.4.2 When using voiceprint features, you must obtain explicit consent of identified persons and must not use voiceprint for illegal purposes such as unauthorized identification, surveillance, or tracking.
4.4.3 Voiceprint features are sensitive personal information specially protected under the Personal Information Protection Law. You confirm you have lawful authorization; you independently bear disputes or regulatory investigations. We are only a technology provider of voiceprint features and do not decide your collection purposes, methods, or use scenarios, and make no warranty of the legality of your use.
4.4.4 Smart Hardware Rules
(a) The Product may support recording, transcription, and translation via smart glasses or similar wearables. Compared with phones with clear recording indicators, wearable recording may be harder for others to notice. Before recording with smart hardware, you must clearly inform all persons present within a reasonable scope and obtain prior consent.
(b) You must not use the concealment of smart hardware for unauthorized audio capture. You independently bear all legal consequences.
(c) Smart hardware is only an audio-capture endpoint; as a software technology provider we are not liable for the legality of your recording. If your breach causes us claims, penalties, or losses, you shall fully indemnify us.
4.5 AI-Generated Content Labeling
To comply with laws and standards on AI-generated content labeling and improve transparency, we add labels to content generated by the Service.
4.5.1 Explicit Labels
Explicit labels are text or similar indicators that you can clearly perceive in generated content or UI, such as "Content generated by AI" in chat/Q&A, and statements like "This document is AI-generated and for reference only" in exported speeches/summaries. Future image/video generation will be labeled as required by law.
4.5.2 Implicit Labels
Implicit labels are technical markers in file metadata for tracing and management.
4.5.3 Your Obligations
You agree not to remove, obscure, alter, hide, or circumvent any explicit or implicit labels; when publishing AI-generated information, you must label it as required by law or platforms; failure may result in legal liability, and you shall fully indemnify us for resulting claims, penalties, or losses.
V. Intellectual Property
5.1 Platform IP
Trademarks, marks, URLs, software, technology, web pages, text, images, audio, video, and related rights in the Product belong to us or our affiliates. Unauthorized use is prohibited. Pre-existing IP of each party remains with that party.
5.2 Rights in User Inputs
Within the scope permitted by IP law, you retain rights in original content you upload or input (including PPT/PDF, audio, text). You grant us the license necessary to analyze and process such content to provide the Service. You warrant you own or are authorized to use inputs and do not infringe third-party rights; you independently bear related disputes.
5.3 Rights in AI Outputs
5.3.1 Between you and us, and to the extent permitted by applicable law, rights in outputs generated from your inputs (speeches, summaries, translations, Q&A replies, etc.) belong to you.
5.3.2 Due to generative AI characteristics, identical or similar inputs may produce identical or similar outputs that are not exclusive to you.
5.3.3 After secure encryption, strict de-identification, and where re-identification is impossible, we may use inputs and outputs to provide, maintain, develop, or secure the Service.
5.3.4 You may withdraw the above data-use authorization at any time via Settings – Privacy & Permissions – Use data for model improvement. After disablement, we will not use your new data for model training or product optimization from that date, without affecting processing already completed under prior authorization. Regardless of this setting, we will not use your data for such purposes in a way that identifies you or restores original content.
VI. Personal Information Protection
6.1 We take personal information seriously and will protect it in accordance with law. Details are in the Privacy Policy.
6.2 If the Service involves third-party services (speech recognition, translation, voiceprint, etc.), please also review their terms and privacy policies.
VII. Paid Services
7.1 The Service may include paid features. Complete payment as prompted on relevant pages.
7.2 Prices, billing, and refunds are as stated on relevant pages. We may adjust paid offerings; completed orders are unaffected.
7.3 Payment channels are as shown on the Service pages and may vary by platform. You must comply with the payment provider's agreements. We do not guarantee payment providers' quality, security, or settlement timing. If you use the Service under corporate authorization, paid acts are also subject to your arrangements with that organization.
7.4 We will issue invoices as required by law; see relevant page instructions.
VIII. Limitation of Liability and Disclaimers
8.1 AI Output Disclaimer
8.1.1 Use limitation. The Service is for personal study, research, office, and daily life. Do not use AI outputs without human review for decisions that may have legal or material impact on others, including credit, education, employment, housing, insurance, legal, or medical matters. Do not use the Service to provide advice that requires professional qualification (e.g., lawyer, doctor) without such qualification.
8.1.2 Due to current technological limits and generative AI characteristics, AI outputs (speeches, summaries, translations, Q&A, etc.) are for reference only and are not guaranteed to be fully accurate, complete, reliable, or usable.
8.1.3 Outputs do not represent our views. Do not rely on all Service information. You alone bear consequences of judgments or actions based on outputs.
8.1.4 Any output that appears to be an offer, promise, warranty, or gift is auto-generated without human intervention and may be fictional or erroneous; it does not represent our real intent and is not legally binding. We will not perform such non-authentic auto-generated promises.
8.1.5 For matters with material impact (medical, legal, financial, investment, etc.), consult qualified professionals. Outputs should not be the sole basis for action or inaction.
8.2 Third-Party Services
8.2.1 Some features depend on third parties (including Volcengine speech/translation, iFLYTEK voiceprint, and other model services). We do not warrant their availability, accuracy, or stability. To the extent permitted by law, we are not liable for impacts caused by third-party failures, changes, or termination.
8.2.2 When using third-party products via the Service, comply with their rules; we are not liable for them.
8.3 Availability
8.3.1 We provide the Service on an as-is basis under current technology. We strive for continuity and security but cannot foresee or prevent all technical risks.
8.3.2 To the extent permitted by law, we are not liable for interruption or losses caused by force majeure, network issues, power failure, hacking, viruses, or third-party defects.
8.4 Breach
8.4.1 You shall handle and bear all legal liability for third-party complaints or claims caused by your breach.
8.4.2 If your illegal, infringing, or breachful conduct causes us or affiliates to compensate third parties or suffer penalties, you shall fully indemnify all losses.
8.5 Liability Cap
8.5.1 Except as in 8.5.2, to the maximum extent permitted by law, our and our affiliates' aggregate liability to you, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees you actually paid us in the twelve (12) months before the event giving rise to liability (if any).
8.5.2 Nothing in this Agreement limits or excludes liability for:
- (a) property loss caused by our willful misconduct or gross negligence;
- (b) personal injury caused by us;
- (c) liability that applicable mandatory law prohibits limiting or excluding.
IX. Complaints and Appeals
9.1 Complaints
If you believe the Service infringes your IP or other rights, or you encounter illegal content, email supporting materials to support@molieye.com. We will verify within a reasonable period and take measures after verification.
9.2 Appeals
If you believe we improperly restricted your use, email appeal materials to support@molieye.com, including account info, ID/passport copy (individuals) or registration proof (organizations), account status, description of restrictions, and requested remedy. We will verify and act within a reasonable period.
X. Governing Law and Dispute Resolution
10.1 Formation, validity, interpretation, amendment, termination, performance, and dispute resolution of this Agreement are governed by the laws of the People's Republic of China (excluding Hong Kong SAR, Macao SAR, and Taiwan for this purpose).
10.2 Disputes arising from or relating to the Service shall first be resolved by negotiation; failing that, either party may sue in the People's Court of Xuhui District, Shanghai.
10.3 Regardless of where you access the Service, you agree that all disputes under this Agreement are governed by PRC law and subject to the exclusive jurisdiction of the court above. You waive objections based on forum non conveniens or similar grounds. The CISG does not apply.
XI. Miscellaneous
11.1 This Agreement consists of its body, rules shown on product pages, service descriptions (including docs), and other terms you click to accept.
11.2 We may amend this Agreement and service rules and notify you via web announcement, email, in-app message, or push. Continued use after changes means acceptance. If you disagree, stop using the Service.
11.3 Headings are for convenience only.
11.4 If any clause is invalid or unenforceable, it shall be interpreted as closely as possible to its original purpose without violating law; remaining clauses remain in full force.
11.5 Notices via web announcement, email, in-app message, SMS, or push are deemed delivered upon successful sending. Keep your contact info complete and current. Notices to us must use contact methods published in this Agreement.
11.6 We may assign rights and obligations under this Agreement in whole or in part to affiliates or successors and notify you by announcement or similar means.
11.7 Questions or comments: support@molieye.com; Address: Room 719, Floor 7, Building 1, No. 188 Longlan Road, Xuhui District, Shanghai.