MoliEye Privacy Policy

Updated: August 18, 2026 Effective: August 18, 2026

Introduction

Shanghai MoliEye Technology Co., Ltd. ("we", "us", or "MoliEye") values your personal information. This Privacy Policy (the "Policy") explains how we collect, use, share, store, and protect personal information when you use the MoliEye website (www.molieye.com) and related products/services (the "Service"), and how you may manage your personal information.

This Policy applies to MoliEye Web services. If we later launch mobile apps, smart hardware, or other product forms, we will publish separate privacy policies for them.

Special notices:

• Agreeing to this Policy means you understand the Service features and necessary personal information required to run them; it does not mean you consent to collection of non-necessary personal information, which will be requested separately based on your authorizations during use.
• For sensitive personal information, we will obtain your separate consent (e.g., via pop-up) before collection.
• Clauses closely related to your personal information rights are highlighted in bold.

This Policy covers:

1. Definitions
2. How we collect and use personal information
3. Cookies and similar technologies
4. Entrusted processing, sharing, transfer, and public disclosure
5. How we protect personal information
6. How we store personal information
7. How you manage personal information
8. Protection of minors' personal information
9. Cross-border transfers
10. Policy updates
11. Contact us

I. Definitions

1. MoliEye: the Web service we operate at www.molieye.com.

2. User: a natural person who registers, logs in, and uses the Service ("you").

3. Personal information: information recorded electronically or otherwise relating to an identified or identifiable natural person, excluding anonymized information.

4. Sensitive personal information: personal information that, if leaked or illegally used, may easily harm personal dignity or personal/property safety, including biometrics, religious belief, specific identity, medical health, financial accounts, location tracking, and personal information of minors under 14. The Service does not allow any minor under 18 to register for or use it, and we will not actively collect or process any minor's personal information.

5. Processing: collection, storage, use, processing, transmission, provision, disclosure, deletion, etc.

6. De-identification: processing so that a specific natural person cannot be identified without additional information.

7. Anonymization: processing so that a specific natural person cannot be identified and the process cannot be reversed.

8. Affiliate: any party that directly or indirectly controls, is controlled by, or is under common control with us.

II. How We Collect and Use Personal Information

We follow principles of lawfulness, legitimacy, necessity, and good faith. Unless otherwise required by law, you may refuse non-necessary information without affecting other features.

2.1 Account Registration and Login

Necessary information

To register and log in, you must provide a mobile number or email address and verify via SMS or email code. Without this, registration/login cannot complete.

When using third-party login (e.g., WeChat), we obtain account information you authorize (e.g., nickname, avatar, Open ID).

Non-necessary information

You may optionally set nickname, avatar, etc. Not providing them does not affect basic use.

2.2 AI Recording and Transcription

Description: Real-time recording via browser microphone or uploading local audio for speech-to-text and AI summaries.

Necessary information

• Audio streams/files: Real-time audio is sent to third-party ASR (Volcengine SAUC); uploaded files to Volcengine AUC for offline transcription.
• Transcribed text: used to generate AI summaries and related derivatives.

Permissions: Real-time recording requires microphone permission, which you may revoke in browser settings.

2.3 Document Upload and AI Speech Generation

Description: Upload PPT/PDF for AI analysis and speech generation.

Necessary information

• Document files and content (text/images) sent to AI model services.
• Instructions and feedback during generation (configuration, edits, ratings).

2.4 Simultaneous Interpretation

Description: Real-time speech translation to text and/or speech in another language.

Necessary information

• Live audio streams sent to third-party translation (Volcengine AST).

Permissions: Requires microphone permission.

2.5 AI Q&A and Knowledge Base

Necessary information

• Chat messages (questions and answers).
• Knowledge-base files vectorized for retrieval.

Non-necessary: Syncing documents to the knowledge base is optional.

2.6 Inspiration Notes (Text Mode)

Necessary information: Text you actively enter.

2.7 Contact Management

Necessary information

• Contact name and other fields you choose (phone, notes, etc.).
• Voiceprint features (optional): biometric sensitive personal information; we obtain separate explicit consent (e.g., pop-up). You may delete registered voiceprints anytime.

You must ensure you have lawful authorization from contacts before providing their personal information (including voiceprints).

2.8 Payments

Necessary information

• Order information (amount, service type, payment time).
• Payment-channel information collected by payment providers; we do not directly collect full payment credentials.

2.9 Customer Service and Feedback

Necessary information: contact methods you provide, feedback content/screenshots, and communication records with support.

2.10 Operations and Security

We automatically collect:

• Device and network information: IP address, browser type/version, OS, network access type.
• Service logs: operation logs, usage records, access date/time.

2.11 Product Optimization and Model Improvement

After encryption, strict de-identification, and where re-identification is impossible, we may use Service data (transcripts, chat, speeches, etc.) for analysis and model training.

You may withdraw this authorization anytime via Settings – Privacy & Permissions – Use data for model improvement. From disablement onward, new data will not be used for training/optimization; prior authorized processing is unaffected. Regardless of this setting, we will not use data in a personally identifiable or original-content-restorable manner for such purposes.

2.12 Situations Not Requiring Consent

As permitted by law, including: performance of a contract; legal duties; public health emergencies or protecting life/property; news reporting/public opinion supervision within a reasonable scope; processing lawfully public information; other circumstances provided by law.

III. Cookies and Similar Technologies

We may use cookies to:

• Secure and operate the Service (auth cookies, fraud prevention).
• Improve experience (remember preferences).

Most browsers allow clearing cookies; disabling cookies may affect some features.

IV. Entrusted Processing, Sharing, Transfer, and Disclosure

4.1 Entrusted Processing

We engage third-party processors under data-processing agreements specifying purpose, term, methods, categories, safeguards, and rights/obligations; processors may not process beyond agreed purposes.

4.2 Partner Principles

1. Lawfulness and data minimization;
2. Maximizing your right to know and decide;
3. Maximizing security capability—we assess partners and contractually constrain processing.

4.3 Sharing

We do not share personal information except:

1. With your separate consent;
2. With service providers necessary for features (see table):

3. With affiliates under protections no less than this Policy;
4. As required by law, litigation, or competent authorities.

4.4 Transfer

We do not transfer personal information except with your explicit consent, or in merger/acquisition/bankruptcy where we inform you of the recipient and require continued compliance; changes in purpose/method require new consent.

4.5 Public Disclosure

Only with your separate consent, or as compelled by law, legal process, litigation, or government authorities.

4.6 Exceptions to Prior Consent

As provided by law for national security, public security, criminal proceedings, protecting vital interests, information you publicly disclose, or information from lawful public sources, etc.

V. How We Protect Personal Information

5.1 Security Measures

1. Industry-standard safeguards including HTTPS, encrypted storage, isolation, classification, and access control.
2. Dedicated security organization and access controls; personnel bound by confidentiality.

If we obtain security certifications or graded protection qualifications, we will disclose them appropriately.

5.2 Security Incidents

We maintain incident response plans. If an incident occurs, we will promptly inform you of basic facts, impacts, measures taken/to be taken, and advice, via email or public notice when individual notice is difficult, and report to regulators as required.

5.3 Your Responsibilities

Keep account credentials secure. If you suspect compromise, contact us via Chapter XI immediately.

VI. How We Store Personal Information

6.1 Location

Personal information collected and generated in mainland China is stored on servers in mainland China. In principle, we do not transfer personal information across borders.

6.2 Retention

We retain personal information only as long as needed for purposes in this Policy, unless longer retention is mandatory. Factors include service security/quality, your deletion/cancellation requests, and statutory retention (e.g., Cybersecurity Law log retention of at least six months). After the necessary period, we delete or anonymize data. Within legal limits, we retain information for at least three years consistent with limitation periods.

VII. How You Manage Personal Information

7.1 Access, Correction, Supplementation

Use account settings, or contact us via Chapter XI if UI access is unavailable.

7.2 Deletion

You may request deletion when processing violates law; we collected/used without consent; we breached agreement; you stop using or cancel the account; or we no longer provide services.

7.3 Change or Withdraw Consent

Contact us via Chapter XI. Withdrawal does not affect prior processing based on consent.

7.4 Copy of Personal Information

Request via Chapter XI; we respond within 15 business days after identity verification.

7.5 Account Cancellation

Request via Settings – Account Management after login. We stop account-dependent services and delete or anonymize personal information except where law requires otherwise. Cancellation is irreversible.

7.6 Responding to Requests

We may verify identity first and usually reply within 15 business days. Reasonable requests are generally free; repeated or excessive requests may incur cost. We may refuse requests in legally defined situations (national security, public interest, criminal process, bad faith, vital interests of others, severe harm to rights, trade secrets, etc.).

7.7 Automated Decision-Making

If algorithmic automated decisions significantly affect your rights, you may request explanation and refuse decisions made solely by automated means; contact us via Chapter XI.

VIII. Protection of Minors

1. The Service is provided only to adults aged 18 or above with full civil capacity. Minors under 18 are not allowed to register for or use the Service, and we will not actively collect or process any minor's personal information.

2. If verification or a guardian's report shows that a minor has registered for and used the Service in violation of these rules, we may terminate services and cancel the account pursuant to the User Service Agreement, and handle personal information under the account in accordance with applicable laws, except for security and audit records that must be retained by law.

3. If you are a guardian and find that a minor under your care is using the Service in violation of these rules, you may contact us via the channels in Chapter XI. We will promptly verify and take action.

IX. Cross-Border Transfers

In principle, personal information collected in mainland China stays in mainland China without cross-border transfer. If transfer abroad is necessary, we will inform you of the overseas recipient, contact, purpose, method, categories, and how to exercise rights, and proceed only with your separate consent.

X. Policy Updates

1. We may revise this Policy as laws and services change. Without your explicit consent, we will not reduce rights you enjoy under this Policy.

2. After updates, we will notify you via prominent means such as website announcements. Continued use means acceptance.

3. Material changes include significant changes to processing purposes/types/methods; ownership/organizational structure; main sharing/transfer/disclosure recipients; how you exercise rights; privacy contact channels; or high risk indicated by PIAs.

XI. Contact Us

• Email: support@molieye.com
• Address: Room 719, Floor 7, Building 1, No. 188 Longlan Road, Xuhui District, Shanghai

We have designated a personal information protection officer reachable via the email above. We reply within 15 business days after verifying identity. If dissatisfied, especially if you believe processing harms your rights, you may complain to regulators or sue in the People's Court of Xuhui District, Shanghai.

Appendix: Related Definitions

Device and network information: IP address, browser type/version, OS, etc.

Service log information: browsing/click records, IP, access date/time, etc.

De-identification: processing so a specific natural person cannot be identified without additional information.

Anonymization: processing so a specific natural person cannot be identified and cannot be restored.